For Immediate Release                                                                                                                      Contact: Deborah Pacyna
September 16, 2011                                                                                                                         (916) 441-6400 ext. 226    
                                                                                                                                                           dpacyna@cahf.org                    

 
California Nursing Facilities Recognized Nationally for Outstanding
Customer and Employee Satisfaction

Facilities earn 2010-11 Excellence in Action Award

SACRAMENTO – The California Association of Health Facilities (CAHF) is pleased to honor 23 nursing centers in California which recently received the 2010-11 Excellence in Action Award from My InnerView, a national, independent research firm. This honor recognizes nursing facilities that achieve the highest levels of satisfaction excellence, as demonstrated by overall customer or workforce satisfaction scores that fall within the top 10 percent of My InnerView’s database—the largest skilled nursing facility database of its kind in the U.S.

Facilities recognized with the 2010-11 Excellence in Action Award include:

                Alta Gardens Care Center – Garden Grove (Workforce award winner)

             Bel Air Lodge – Turlock (Workforce award winner)

             Carlsbad-By-The-Sea Care Center – Carlsbad (Customer award winner)

             Folsom Convalescent Hospital – Folsom (Workforce award winner)

             Franciscan Convalescent Hospital – Merced (Customer award winner)

             Goldenberg-Ziman Special Care Unit One – Reseda (Customer award winner)

             Golden Gate Healthcare Center – San Francisco (Customer award winner)

            Hancock Park Rehabilitation Center – Los Angeles (Workforce award winner)

             Joyce Eisenberg-Keefer Medical Center – Reseda (Customer award winner)

             Manorcare Health Services – Citrus Heights (Customer award winner)

             Manorcare Health Services – Walnut Creek (Customer award winner)

             Manorcare Health Services –Tice Valley (Customer award winner)

             Parkside Special Care Center – El Cajon (Customer award winner)

             Providence St. Elizabeth Care Center – North Hollywood (Customer award winner)

             Rio Honda Subacute and Nursing Center LLC – Montebello (Workforce award winner)

             San Luis Care Center – Newman (Customer award winner)

             Smith Ranch Care Center – San Rafael (Customer award winner)

             Spring Hill Manor Rehabilitation & Convalescent Hospital – Grass Valley (Customer
             award winner)

             Stonebrook Healthcare Center – Concord (Customer and Workforce award winner)

             Windsor Chico Care Center – Chico (Workforce award winner)

             Windsor Gardens Convalescent Hospital of Los Angeles – Los Angeles (Workforce
             award winner)

             Windsor Skyline Care Center – Salinas (Workforce award winner)

             Windsor Terrace Healthcare Center – Van Nuys (Customer award winner)

 “California nursing facilities continue to make strides in quality, despite financial challenges they face with state and federal funding reductions,” said Jim Gomez, CAHF CEO/president. “We commend these facilities, which have been recognized by their customers and employees, for their continued efforts to deliver high quality care and satisfaction.”

My InnerView recognized 593 facilities nationally with the 2010-11 Excellence in Action Award. Qualifying nursing homes (almost 5,500) must have completed a customer (resident or family) or workforce (employee) satisfaction survey in 2010, achieved a minimum of 10 responses with a minimum 30 percent response rate, and scored in the top 10 percent of qualifying facilities on the question “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to work?” in terms of the percentage of respondents rating the facility as “excellent.”

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